Terms & Conditions

Terms & Conditions

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AWDW Solutions provides telecommunications, ICT, RF, wireless, fibre optic, infrastructure maintenance, height safety, fire compliance, 12V/off-grid power and related field services across Tasmania.

By using this website, requesting a quote, booking a service or engaging AWDW Solutions, you agree to the following general terms.

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1. Quotes and Pricing

All quotes are based on the information available at the time of quoting. Final pricing may change if the site conditions, scope of works, access requirements, equipment requirements, travel, materials or labour required are different from what was originally provided.

For larger works, equipment purchases or custom installations, a deposit may be required before materials are ordered or works commence.

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1. Site Access and Safety

Customers must provide safe and reasonable access to the work area. AWDW Solutions may refuse, delay or reschedule works if site conditions are unsafe, access is restricted, required permits are not available, or weather conditions make the work unsafe.

All works are carried out with a focus on safety, compliance and practical risk management.

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1. Customer-Supplied Equipment

Where customers supply their own equipment, AWDW Solutions is not responsible for product faults, compatibility issues, missing components, incorrect specifications or manufacturer warranty claims.

AWDW Solutions may provide advice or recommendations, but final approval to proceed with customer-supplied equipment remains the customer’s responsibility.

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1. Fault Finding and Inspection Work

Fault finding, inspections and troubleshooting are charged based on time, travel and work required. A fault may not always be able to be fully resolved during the first visit, especially where replacement parts, further testing or specialist equipment is required.

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1. Payments

Invoices must be paid by the due date shown on the invoice. AWDW Solutions may require payment before releasing reports, commissioning documents, test results or final handover documentation.

Overdue accounts may result in future works being delayed until payment is received.

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1. Cancellations and Rescheduling

Customers should provide reasonable notice if a booking or site visit needs to be cancelled or rescheduled. Cancellation fees may apply where materials have been ordered, travel has commenced, subcontractors have been arranged, or time has been specifically allocated for the work.

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1. Website Information

The information on this website is general in nature and may change without notice. AWDW Solutions aims to keep information accurate and up to date, but does not guarantee that all website information is complete, current or suitable for every situation.

1. Limitation of Liability

AWDW Solutions will take reasonable care in providing its services. To the extent permitted by law, AWDW Solutions is not liable for indirect loss, loss of profit, business interruption, network downtime, loss of data or other consequential loss arising from use of this website or engagement of services.

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1. Privacy

Information submitted through this website, email, phone or booking forms may be used to respond to enquiries, prepare quotes, deliver services and manage customer relationships. AWDW Solutions will not intentionally sell or misuse customer information.

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1. Contact

For questions about these Terms & Conditions, please contact:

AWDW Solutions
Kingston, Tasmania
Email: adam@awdwsolutions.com.au
Phone: 0457 548 066